Refund policy

Last Updated: September 7, 2026

This policy applies to purchases made on beckyinteriors.com, operated by Becky’s Custom Interiors, Inc., and to orders delivered within the United States.

We accept returns for both defective and non-defective products, subject to the conditions and exclusions below. Please contact us before returning an item so we can provide return authorization and the correct shipping instructions.

1. Returns at a Glance

Policy	Details
Return request window	Within 30 calendar days of delivery
Condition for change-of-mind returns	New, unused, and undamaged, with original packaging and all included parts, accessories, and tags, where applicable
Return method	By mail, following return authorization
Change-of-mind return shipping	Arranged and paid for by the customer
Confirmed damaged, defective, or incorrect item return shipping	Paid for by Becky’s Custom Interiors; a prepaid return label is provided if a return is required
Restocking fee	None
Exchanges	Available for eligible items, subject to stock availability
Refund timeframe	For eligible returns, you will receive your refund within 10 calendar days of our receipt of the returned item, including inspection and payment processing
Refund method	Original payment method

Calendar days include weekends and U.S. public holidays.

2. Return Window & Product Condition

To request a return, contact us within 30 calendar days of the delivery date recorded by the carrier. Please provide your order number or other proof of purchase.

For change-of-mind returns, items must be new, unused, and undamaged, with their original packaging and all included parts, accessories, and tags, where applicable.

These condition requirements apply to change-of-mind returns. They do not prevent you from reporting an item that arrived damaged, is defective, or is different from what you ordered.

3. Items Excluded from Change-of-Mind Returns

The following items are not eligible for change-of-mind returns or exchanges:

• Clearance or final-sale items clearly identified on the product page as non-returnable before purchase.

• Gift cards, except where a refund or cash redemption is required by law.

A discount alone does not make an item non-returnable. Any final-sale restriction must be disclosed on the product page before purchase.

These exclusions do not prevent you from reporting damaged, defective, or incorrect items.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

For visible damage or incorrect items, please contact us as soon as possible, preferably within 7 calendar days of delivery, so we can investigate promptly. This preferred reporting period does not shorten the 30-day return request window.

For manufacturing defects, contact us as soon as you discover the issue. Defects reported within the 30-day return window will be reviewed under this policy. If you discover a defect after that period, contact us for information about any applicable warranty or statutory rights.

Include your order number, a description of the issue, and photos of the item and packaging where available. If the issue cannot be shown in a photograph, please describe it so we can advise you on the next steps.

Once the issue is confirmed, we will explain the available resolution, which may include a repair, replacement, or refund. If a return is required, we will provide a prepaid return shipping label at no cost to you.

Damage caused by misuse, accidental damage after delivery, or unauthorized alterations is not treated as a manufacturing defect under this policy.

5. How to Request a Return

1. Contact support. Email support@beckyinteriors.com or call +1 (970) 279-1720. Include your order number, the item you wish to return, and the reason.

2. Receive authorization and instructions. We will review your request and provide the designated return address and any applicable shipping label.

3. Pack and ship the item. Follow the instructions provided, pack the item securely, and retain your proof of shipment and tracking number.

Please do not send merchandise to our corporate correspondence address unless we specifically instruct you to do so. The correct return destination will be provided during authorization.

6. Return Shipping Costs & Refund Amounts

Change-of-mind returns

You are responsible for arranging and paying for return shipping. We recommend using a trackable shipping service.

For approved returns, we refund the amount paid for the returned item and any applicable refundable tax. Original shipping charges are not refunded.

If your order qualified for free shipping, we do not deduct an original shipping charge from your refund.

Damaged, defective, or incorrect items

We cover return shipping for confirmed damaged, defective, or incorrect items. If a return is required, we provide a prepaid return shipping label.

If a refund is approved, it includes the amount paid for the affected item, any applicable refundable tax, and any original shipping charge attributable to that item. If the entire order is returned because of a confirmed problem with the order, the full original shipping charge will be refunded.

Restocking fees

We do not charge restocking fees.

7. Inspection & Refund Processing

We inspect returned items to confirm that they meet the applicable return conditions.

For eligible returns, you will receive your refund to the original payment method within 10 calendar days of the carrier-recorded delivery of your return to the return address we provided. This timeframe includes inspection, refund approval, and processing by the payment provider or bank.

If we cannot approve your return, we will contact you within the same 10-calendar-day period to explain the reason and discuss the next steps.

If we approve a refund and confirm that no return is required, you will receive your refund within 10 calendar days of that confirmation.

We will email you when the refund has been issued. If you have not received it within the stated timeframe, contact support@beckyinteriors.com so we can investigate with the payment provider.

8. Exchanges

You may request an exchange for an eligible item within 30 calendar days of delivery, subject to stock availability.

For change-of-mind exchanges, the original item must meet the conditions in Section 2. The exclusions in Section 3 also apply.

You are responsible for return shipping and shipping of the replacement item for a change-of-mind exchange. We will disclose any shipping charges and price difference and obtain your agreement before proceeding.

For a confirmed damaged, defective, or incorrect item, we cover the return shipping and shipping of an agreed replacement.

If the requested replacement is unavailable, we will explain the available alternatives, including a refund where applicable. Refunds follow the timeframe in Section 7.

9. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order, preferably within 24 hours of placing it.

Cancellation is available only while we can still stop fulfillment. It is not guaranteed within the first 24 hours if the order has already entered fulfillment or shipment.

We will confirm whether your cancellation request was successful. If the order cannot be cancelled, the applicable return conditions in this policy will apply.

For an approved cancellation, you will receive a refund of any payment collected for the cancelled items, including applicable refundable tax and shipping charges for any shipment cancelled in full, to the original payment method within 10 calendar days of the cancellation confirmation. This timeframe includes payment processing.

10. Lost Shipments

If your order appears to be lost in transit, contact us so we can investigate with the carrier.

For shipments confirmed lost in transit, we will offer a replacement at no additional cost or a refund. If you choose a refund, you will receive the amount paid for the lost items, applicable refundable tax, and any original shipping charges attributable to those items within 10 calendar days of our confirmation of the refund.

If tracking shows delivery but you have not received the package, please check nearby delivery locations and contact us promptly, preferably within 7 calendar days of the recorded delivery date, so we can assist with an investigation.

11. Your Consumer Rights

This policy does not exclude or limit rights or remedies available under applicable consumer protection laws.

12. Contact Information

Legal Entity: Becky’s Custom Interiors, Inc.
Store Name: Becky’s Custom Interiors
Website: https://www.beckyinteriors.com
Email: support@beckyinteriors.com
Phone: +1 (970) 279-1720

Physical & Mailing Address:
2202 Owens Ave Unit 103
Fort Collins, CO 80528
United States

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Mountain Time (America/Denver), excluding U.S. public holidays.

Returns must be sent to the address provided during return authorization. Our corporate correspondence address is not a return destination unless we explicitly instruct you otherwise.