Shipping policy
Last Updated: September 1, 2026
At Becky's Custom Interiors, we aim to make our delivery processes clear, predictable, and transparent. Below are the explicit details regarding shipping destinations, rates, cutoff times, handling times, and transit windows.
1. Destination & Target Country
- Target Country: United States
- Eligible Delivery Regions: All 50 U.S. states
- Ineligible Destinations: International addresses, U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands), and Canada
2. Order Cutoff Time & Business Operations
- Order Cutoff Time: 12:00 PM Mountain Time (America/Denver)
- Operating / Processing Days: Monday through Friday, excluding applicable U.S. holidays
- Orders placed by 12:00 PM Mountain Time (America/Denver) on a business day are received on that business day.
- Orders placed after 12:00 PM Mountain Time (America/Denver), or on weekends or applicable holidays, are received on the next business day.
3. Shipping Methods, Costs & Transit Times
We offer two domestic shipping options for orders within the United States:
| Field / Option | Standard Shipping | Express Shipping |
|---|---|---|
| Shipping Option | Standard Shipping | Express Shipping |
| Order Value Threshold | Free for orders $40.00 USD and up Flat rate $9.00 USD for orders under $40.00 USD |
Flat rate $15.00 USD (Applies to all order values) |
| Handling / Processing Time | 1 business day (Monday–Friday) | 1 business day (Monday–Friday) |
| Carrier Transit Time | 3 to 5 business days (Monday–Friday) | 1 to 2 business days (Monday–Friday) |
| Combined Handling + Transit Window | 4 to 6 business days (excluding weekends & applicable holidays) | 2 to 3 business days (excluding weekends & applicable holidays) |
| Applicable Products | All products (100% of store catalog) | All products (100% of store catalog) |
Delivery Time Calculation: Actual estimated arrival dates may vary based on order cutoff time, destination, weekends, and applicable holidays.
4. Products Covered by This Shipping Policy
The shipping rates, handling time, and estimated transit times listed above apply to all products currently available for purchase in our online store.
We do not currently offer personalized or made-to-order products. No additional customization or production time applies to the products in our current catalog.
5. Order Tracking & Carriers
- Carriers Used: USPS, UPS, and/or FedEx, selected based on the order, destination, package weight, and shipping service selected.
- Tracking: Once an order is handed to the carrier, a shipping confirmation email containing a tracking link and tracking number will be sent. Please allow up to 24 hours for tracking status to activate.
6. Delayed, Damaged, or Missing Shipments
- Damaged or Incorrect Items: Report visible package damage or incorrect items within 7 calendar days of delivery with photos of the exterior packaging and product.
- Missing Packages: If tracking states "Delivered" but you have not received your package, inspect surrounding delivery locations and contact customer support within 7 calendar days.
- Address Accuracy: Customers are responsible for entering the correct shipping address at checkout. Package rerouting is not guaranteed once an order has been handed to the carrier.
7. Business & Support Contact Details
If you have questions regarding shipping status, tracking, or delivery delays, contact customer support:
Legal Entity: Becky's Custom Interiors, Inc.
Store Name: Becky's Custom Interiors
Support Email: support@beckyinteriors.com
Support Phone: (970) 279-1720
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (America/Denver)
Physical & Mailing Address: 2202 Owens Ave Unit 103, Fort Collins, CO 80528, United States
Note: The corporate office address above is for correspondence only and is not a return drop-off location.